Suggested knowledgebase content not displaying : Ocelot Support

Why does the suggested knowledge base content not populate while the user is typing? Print

Modified on: Mon, 18 Apr, 2022 at 9:34 AM

Suggested content (Knowledge base Answers, videos, and/or links) will not be generated in the right-side pane until the user fully submits their question/comment/response.

Once the user submits their question/comment/response, the suggested knowledge base/video/link content will then populate in that pane.

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Why does the suggested knowledge base content not populate while the user is typing? Print

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