How do I switch whether my Campaign is bot-backed or agent-backed, before or after launch?
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Modified on: Tue, 19 Jul, 2022 at 7:15 AM
- Before the launch
- On the Active Campaigns tab, click View next to the Campaign that is still in Draft status.
- Click Save
- After the launch
- You can only change the way a conversation is backed on a conversation-by-conversation basis either through your Inbox or on the Activity tab of Active Campaign.
- The conversation can be updated as long as it is not currently in "Needs Attention".
- If the bot-backed slider is in the on position, the conversation is bot-backed, if it is in the off position, it is agent-backed.
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