• Before the launch
    • On the Active Campaigns tab, click View next to the Campaign that is still in Draft status.
    • Click Save
  • After the launch
    • You can only change the way a conversation is backed on a conversation-by-conversation basis either through your Inbox or on the Activity tab of Active Campaign.
    • The conversation can be updated as long as it is not currently in "Needs Attention".
    • If the bot-backed slider is in the on position, the conversation is bot-backed, if it is in the off position, it is agent-backed.