To update an existing response, click the Edit Response button beneath the response you would like to change.



The response and the question its attached to will open. Make your desired edits to the response. If you change the response to a General Library question, this new response will override the previous General Library response created by Ocelot. If you change the response to an existing custom question, this new response will replace your previous one.




Do not change or delete any office-clarifier variables when editing the responses of the following ten General Library questions. Office-clarifier variables trigger the chatbot to ask the user which office they are asking about before displaying the chosen office's information. Office-clarifier variables are identified by their use of curly brackets ( { ) and the prefix !{office}:

  1. Am I going to receive an email or do I wait to be helped?
  2. Can I make an appointment to speak with a counselor?
  3. How can I contact you?
  4. What are the office hours?
  5. What is your email?
  6. What is your fax number?
  7. What is your mailing address?
  8. What is your phone number?
  9. Where are you located?
  10. Who do I contact for questions?

Editing or removing one of these variables from a response will impact the functionality of that response for all other offices using the chatbot. A best practice is to have someone with Administrative-level permissions use Content Locking functionality to lock these questions to prevent these variables from being changed or deleted.

Once you have finished editing the response, click Save. Your edits will be published automatically.