To update an existing response, click the Edit Response button beneath the response you would like to change.



The response and the question its attached to will open. Make your desired edits to the response. If you change the response to a General Library question, this new response will override the previous General Library response created by Ocelot. If you change the response to an existing custom question, this new response will replace your previous one.

IMPORTANT: Do not change or delete any office contact variables (i.e. !{office}-office) from a response you are editing. Office contact variables trigger the chatbot to ask a user to select their desired office. Removing one of these variables from a response will affect the functionality of the question for any other departments or offices included in the chatbot.



Once you have finished editing the response, click Save. Your edits will be published automatically.