There are two ways to view the delivery status of a campaign message. 

  • On the activity tab of the Active Conversation page, messages will display their sent status on the conversation selection panel and in the conversation panel. 
    • Sent - The green checkmark icon represents that the message has been sent and received by Twilio.
    • Pending - The blue circle arrow icon represents that the message has been sent to Twilio but it has not been excepted yet.
    • Undelivered - The red circle icon represents that the message cannot be delivered. If you hover over the icon it will indicate the reason why.
  • On the Contact tab of the Active Campaigns page, the Delivered column will indicate the message delivery status.
    • Delivered - The green checkmark icon indicates the message has not been delivered successfully to the client.
      • Actions such as Opt-Out and Preview are still available on these contacts.
    • Pending - The yellow clock icon indicates the message is attempting to resend the message. It did not send the message on the first attempt.
      • The message will remain in a pending status while the message tries again to be delivered.
      • If the message is successfully sent on the next attempt, the message status will change to a delivered status.
      • If the message does not successfully send on the next attempt, it will continue attempts to deliver, but if not successful, the contact will be assigned a "Failed" status. 
        • Contacts in the campaign may remain in the pending status while the campaign tries to resend the message to these contacts.  This is referred to as a 'soft bounce', and the campaign will continue to try to resend indefinitely.
          • Schools are advised to manually close a campaign if/when the school decides any remaining pending contacts no longer need to receive the message.
        • Once all the contact messages in a campaign have a Delivered status of delivered or failed, the campaign status will change to complete.
        • If the campaign is archived before all messages are delivered, the message status will remain as-is.
          • If the message was pending before the campaign was archived, it will remain in the pending status even after the campaign is archived.
      • Actions such as Opt-Out and Preview are still available on these contacts.
    • Failed to send - The red exclamation mark flag indicates the message failed to deliver. In the Failed Reason column, there will be a description of why the message failed.
      • Schools are advised to not try and resend any campaign contacts who have an unreachable number reason. These contacts will not successfully deliver if attempting to resend. 
      • Actions such as Opt-Out and Preview are still available on these contacts.