The UPDATED or NEW tags next to a chatbot question in the knowledge base are visible for 30 days. After that time, the tag will disappear automatically.
Both the UPDATED and NEW tags indicate content that has been recently added or edited by Ocelot's AI team:
- The UPDATED tag indicates that the Ocelot AI team has recently made a change to the response of a General Library question. Responses are most often updated to reflect new guidance from the US Department of Education or other government agency, to ensure our content maintains regulatory compliance. The AI team may also update General Library responses to provide additional clarification or resources that users may find helpful, or in response to client feedback that would be applicable or beneficial to all clients.
- The NEW tag indicates that the Ocelot AI team has recently created a new General Library question and added the response to the knowledge base. New questions may be created as a result of new programs or policies from the US Department of Education or other government agency, to provide additional content for existing libraries that will benefit all clients with that library, or in response to client feedback that would be applicable or beneficial to all clients.