The IDK (I Don't Know) contact form transcripts can be viewed on the Chatbot Transcripts page in the admin portal.

  1. To view the IDK contact forms sent to your office, under the Chatbot section, select Interactions.
  2. In the search bar, enter the Form Submission Success Message, found on the Behaviors Settings page, under IDK Settings.

    You can narrow your search by filtering by a date range and/or a specific office.
    1. To find the Form Submission Success Message, go to the Behavior Settings page.

  3. Select the Save file icon to save as a CSV file.

To update the I Don't Know (IDK) behavior, review the Customizing the Office I Don't Know Behavior article.