When the Inquiry Form is enabled and configured, the chatbot presents selected questions to users as soon as the chatbot is opened in order to collect user information. 

If the Inquiry Form is not configured and enabled, Ocelot is only able to identify the IP address associated with a person using the chatbot. Unless the user self-identifies, no identifiable information other than the IP address from which the chatbot was accessed can be provided in the event a client needs to determine a user's identity from an interaction.