When you are engaging in a Live Chat session, you will notice suggested content on the right side pane including these content types: 

  • Knowledge base - suggested answers to the question from the Ocelot knowledge base
  • Links - suggested helpful links from the client's webpage 
  • Videos - suggested helpful videos from the Ocelot knowledge base

If you have created custom videos in your video portal, this content will not display in the suggested content pane unless you have created a custom question in your chatbot and the video has been attached to that question by an Ocelot team member.