Why does the Top Topic statistic on the Dashboard not match the number of Interactions when searching for that topic? : Ocelot Support

Why does the Top Topic statistic on the Dashboard not match the number of Interactions when searching for that topic? Print

Modified on: Wed, 10 Aug, 2022 at 1:18 PM

Searching for a keyword on the Chatbot Interactions page only returns interactions that contain the exact keyword entered in the Search field.

The Top Topics results displayed on the Chatbot Analytics page have been identified using AI and include all chatbot interactions related to a keyword, including synonyms, misspellings, etc.

Did you find it helpful? Yes No

Why does the Top Topic statistic on the Dashboard not match the number of Interactions when searching for that topic? Print

Related Articles