If a client has customized their chatbot to provide users with the option to complete an IDK ("I Don't Know") contact form when the chatbot is unable to provide a response, any completed forms and their accompanying conversation transcripts will be emailed to the IDK Form Contact Email. This email will come from webmaster@ocelotbot.com and will have the subject "Chatbot Submission from 'Student Name' (name@studentemailaddress.com)." 

Note: Only individuals with Administrator-level access can configure chatbot behavior settings globally and on a per-office basis.