Ocelot has trained our AI model to identify language around self harm and provide a standard response. Because the chatbot is neither human nor a trained healthcare or counseling professional, the response directs users to a 24/7 resource that is able to provide those things:
The National Suicide Prevention Lifeline provides 24/7, free and confidential support for people in distress, and prevention and crisis resources for you or your loved ones. We encourage you to reach out for support by calling 1-800-273-8255, or visiting the National Suicide Prevention website.
All calls to the Lifeline are routed to the Lifeline center closest to the caller's area code that can provide them with local resources after the immediate crisis has passed.