To create a new Canned Response in Live Chat, go to Client Admin > Live Chat > Canned Responses and click the green plus button in the lower right corner: 

Complete the following fields: 

  • Title - create a title for your canned response that will help you remember which circumstance you'd like to use this canned response.
  • Response - create a response; this will be the response the end-user (e.g. student) will receive in the Live Chat window when you insert the canned response. The text limit for a canned response is 1000 characters.
  • Campuses & Offices - use the dropdown to select the office creating this canned response. 
  • Tags - add as many tags as you'd like to help you find this canned response later if you need to search for it!

After completing all fields, click save! 

Once your canned message has been saved, you can easily find it again using the filter feature on the Canned Responses page, you can filter by: 

  • Tags
  • Office

You can also search for canned responses by title using the Search bar or browse other canned responses that have been saved:  

There is no limit on the number of canned responses that can be created.