If you have not logged into your account for the first time, you will not show up as a Live Chat agent in the Who's Online page and you will be counted as a Licensed Agent on the Quotas & Account page in the Admin Console.
Once the agent receives the invitation from Ocelot to create an account (via email); the agent will need to complete the access request by signing in to the Admin Console. Once the agent has logged in for the first time, the agent's name will be reflected on the Who's Online page and the agent will count toward the number of Licensed Agents at the school.