Within a live chat conversation, if you transfer the conversation to another agent, the conversation history may or may not be viewable to the new Live Chat agent, depending on their assigned permissions.
If the agent you are transferring the student/conversation to has access to the same department or office that you (or the initial agent) have, the conversation history will transfer.
If the agent you are transferring the student/conversation to does not have access to the same department or office that you (or the initial agent) have, the conversation history will not transfer.
For example, if an agent is associated with Financial Aid and transfers the conversation to Admissions, the new Admissions Live Chat agent will not see the previous conversation. If an agent is associated with Financial Aid and transfers the student/conversation to another agent within the Financial Aid department, the new Financial Aid Live Chat agent will see the previous conversation that occurred between the initial Live Chat agent and the student.