When a client submits new content, a team of AI Conversation Design specialists moderates the question to ensure their chatbot is operating at its best. The moderation queue shows the status of a client's custom questions as they're being reviewed by this team.

The User field indicates the last person who edited the question. If "Ocelot" is the User, it means that a member of the Ocelot team is the last person who handled the question; this most often occurs as part of the process of the team reviewing and making the question live in the client's knowledge base.