The General Library is a collection of questions and responses created by Ocelot that has already been placed into your chatbot’s knowledge base and is ready to function out-of-the-box. Ocelot continually improves the General Library by adding or modifying content due to regulatory updates, industry trends, and client submissions.

General Library content is already partially customized with clients’ terms and URLs (variables), and can also be fully customized by clients in the Client Admin. We recommend making sure that you have completed your variables before customizing any General Library content. Once customized, these questions will move from the General Library and can be found in the Custom Questions section of your Client Admin. While the responses for General Library questions are customizable, the wording of the questions themselves should not be altered in any way.