Expiration dates can be assigned to both General Library (GL) and Custom Questions (CQ).

  • On the left side navigation menu select Knowledgebase > General Library OR Custom Questions


  • Once you find the question you want to add an expiration to select edit.



Once you have set an expiration date, select save at the bottom left of the screen.


Reminders:


  • If the question was copied from a General Library (GL) question, when the expiration date arrives (at 12noon in your timezone), the Custom Question (CQ) will become unpublished and the original GL question/response will be re-instated in the bot.
  • If the question was a new Custom Question, created from scratch, when the expiration date arrives (at 12noon in your timezone), the CQ will become unpublished and the bot will no longer provide a response for that question.