Consider adding clarifying questions to general library or custom questions that have multiple possible answers dependent on a population to which the user belongs, or dependent on the office that the user is inquiring about. For example:
- The answers to a prospective student’s questions about the admission application process are often dependent on whether that student is applying to an undergraduate or graduate program, or whether they are applying as a new or transfer student.
- The answers to a student’s questions about financial aid are often dependent on that student’s citizenship status, or whether they are a first-year student or continuing student.
Ocelot has consistently received feedback from clients desiring the ability to add multiple custom responses dependent on population to these general library questions in particular:
How do I apply?
What is the deadline?
How do I log in?
How do I register?
How much is tuition?
How much does it cost to attend?
How do I know who my advisor is?
How do I get my transcript?
How do I apply for financial aid?
How do I apply for admission?
What is the admission application deadline?
How do I apply for housing?
What is our student portal?
What are the requirements to transfer?
How much is on-campus housing?
Additionally, Ocelot has consistently received feedback from clients desiring the ability to add multiple custom responses dependent on office to these general library questions in particular:
Why do I have a hold on my account?
How do I remove a hold?
How do I submit my documents?