FAQs
You can log back on after a timeout and pick up a conversation in progress. You can make yourself available with the toggle in the upper right-hand cor...
Wed, 29 Sep, 2021 at 9:44 AM
Within the Ocelot Admin, a live chat agents availability status will "timeout" or become “unavailable” after 60 minutes of inactivity. Their ...
Thu, 17 Aug, 2023 at 9:16 AM
To attach an image or a document, click on the paperclip “insert file” icon above the text box of your conversation. Select the file you’d like to ins...
Wed, 27 Apr, 2022 at 11:04 AM
Live Chat can only be prompted by English words and phrases at this time. Additionally, the Suggested Content Panel is driven solely by the recognition of...
Fri, 15 Apr, 2022 at 11:28 AM
Your chatbot's welcome message can be customized to reflect whatever you'd like - including your Live Chat hours or to let users know that Live Ch...
Thu, 12 May, 2022 at 9:05 AM
What is seen in Live Chat transcripts will depend on your permissions and what happened before the conversation was sent to the Live Chat agent. If th...
Mon, 19 Sep, 2022 at 7:10 AM
Access to the Live Chat Analytics and Transcripts sections are determined by your Admin Access level. Please have the Permissions Manager at your school r...
Mon, 6 Jun, 2022 at 7:21 AM
The suggested content is not customizable.
Fri, 30 Apr, 2021 at 7:33 AM
You can see which agents are active for your department by visiting the Who's Online page. Navigate to the Admin Console: All Live Chat...
Fri, 15 Apr, 2022 at 11:19 AM
Suggested content (Knowledge base Answers, videos, and/or links) will not be generated in the right-side pane until the user fully submits their question/...
Mon, 18 Apr, 2022 at 9:34 AM