FAQs

Why don't I see all my Live Chat agents on the Who's Online or Quotas & Account pages?
If you have not logged into your account for the first time, you will not show up as a Live Chat agent in the Who's Online page and you will be count...
Fri, 15 Apr, 2022 at 11:08 AM
Does the Live Chat conversation history transfer to the new agent when I reassign it?
Within a live chat conversation, if you transfer the conversation to another agent, the conversation history may or may not be viewable to the new Live Ch...
Fri, 15 Apr, 2022 at 11:05 AM
How do I transfer the conversation to another live chat agent?
A live chat agent can transfer an active conversation to a different live chat agent when necessary. During the conversation, the original live cha...
Wed, 4 May, 2022 at 1:01 PM
How does the Inquiry Form work with Live Chat First?
Using the Inquiry Form with Live Chat First can easily collect information from the end-user before the live chat conversation begins.  Utilizing t...
Fri, 10 Jun, 2022 at 6:16 AM