Ocelot Support

There is no maximum. The only limitations may be any CSV cell limits, as well as what your staff can handle in terms of potential follow-up responses.

Campaign phone numbers are like any other phone number. They can receive unwanted calls or text messages. Even though Campaigns do have a level of spam fi...

No. In order to send the Campaign to additional contacts, you will need to clone the Campaign and send it to the new contact list.

Chatbot conversations launched from within a campaign text will only be reported in Campaign transcripts. No portion of the transcript will be reflected i...

Campaigns require a timeframe to be auto-archived. You can schedule a Campaign to be auto-archived 1 - 180 days after the Campaign has been launched.  ...

No. Conversations starting with Campaigns do not have the option to go directly to Live Chat.

If the Campaign has been archived, and a provisioned phone number is not set up as a reusable number, an incoming text message won't be delivered.  ...

The yellow "Needs Attention"  flag will display alongside the message in the Active Campaigns area as shown below:

Before the launch On the Active Campaigns tab, click View next to the Campaign that is still in Draft status. Click Save After the launch You ca...

Yes. Contact lists are saved in the system for future use. If you re-use or change the contact list after cloning a campaign, be sure to Save Draft bef...