What is the maximum amount of contacts that can be added to a contact list and/or Campaign?
There is no maximum. The only limitations may be any CSV cell limits, as well as what your staff can handle in terms of potential follow-up responses.
Mon, 18 Jul, 2022 at 11:49 AM
Can I receive unwanted messages through Campaigns?
Campaign phone numbers are like any other phone number. They can receive unwanted calls or text messages. Even though Campaigns do have a level of spam fi...
Mon, 18 Apr, 2022 at 7:55 PM
Can I add contacts to a Campaign after it's been launched?
No. In order to send the Campaign to additional contacts, you will need to clone the Campaign and send it to the new contact list.
Mon, 18 Jul, 2022 at 11:51 AM
What happens to the transcript for a conversation that goes from SMS (text) to Chatbot?
Chatbot conversations launched from within a campaign text will only be reported in Campaign transcripts. No portion of the transcript will be reflected i...
Wed, 19 Oct, 2022 at 6:48 AM
Why should I archive a Campaign?
Campaigns require a timeframe to be auto-archived. You can schedule a Campaign to be auto-archived 1 - 180 days after the Campaign has been launched.  ...
Mon, 18 Jul, 2022 at 12:00 PM
If a Campaign is set to be managed by the bot, will Live Chat be offered for the appropriate offices (when someone is online) instead of the normal IDK(I Don't Know) response?
No. Conversations starting with Campaigns do not have the option to go directly to Live Chat.
Mon, 18 Jul, 2022 at 12:41 PM
What happens if a student texts back a Campaign that’s been archived?
If the Campaign has been archived, and a provisioned phone number is not set up as a reusable number, an incoming text message won't be delivered.  ...
Tue, 4 Oct, 2022 at 2:52 PM
How do I know when a message has come in within a Campaign that I need to address?
The yellow "Needs Attention"  flag will display alongside the message in the Active Campaigns area as shown below:
Mon, 18 Jul, 2022 at 12:48 PM
How do I switch whether my Campaign is bot-backed or agent-backed, before or after launch?
Before the launch On the Active Campaigns tab, click View next to the Campaign that is still in Draft status. Click Save After the launch You ca...
Tue, 19 Jul, 2022 at 7:15 AM
Can I reuse contact lists?
Yes. Contact lists are saved in the system for future use. If you re-use or change the contact list after cloning a campaign, be sure to Save Draft bef...
Tue, 19 Jul, 2022 at 7:17 AM