Ocelot Support

The message view will populate to the right of the area where you create the message, as you create the message. Any fields you pull in from the contact l...

You are not linked to a school-hosted page, but rather to a bot that is embedded on a secure page hosted by Ocelot specifically for Campaigns.

There are two ways to view the delivery status of a campaign message.  On the activity tab of the Active Conversation page, messages will display their ...

Twilio, our service provider will send the message as soon as they are able. There may be periodic delays depending on the bandwidth of the service. Fo...

If you attempt to archive a Campaign before it completes delivering messages to all of the contacts, you receive a helpful warning message letting you kno...

Our Campaigns have a character limit of 1,600.  The character limit for a single SMS message is technically 160 characters; however, most modern phone...

Some library Campaigns will include contact list header information in the message.  See below for an example: When creating a Campaign, you may includ...

"Subscribing" to a Campaign means you will receive all incoming messages for a particular Campaign. See the article, Navigating Inboxes for m...

Campaign users can see Campaign progress in real-time as it moves through the queue. This feature is accessible through the Analytics tab of an individual...

Campaigns can only be archived, not deleted. A Campaign should be archived in order to stop incoming messages from users, help streamline staff focus ...