How do I see what a Campaign message will look like over SMS before launching?
The message view will populate to the right of the area where you create the message, as you create the message. Any fields you pull in from the contact l...
Tue, 19 Jul, 2022 at 7:21 AM
If you are linked to the embedded bot from a Campaign text, what client webpage does it take you to?
You are not linked to a school-hosted page, but rather to a bot that is embedded on a secure page hosted by Ocelot specifically for Campaigns.
Tue, 19 Jul, 2022 at 7:46 AM
How do I view the message delivery status of a Campaign?
There are two ways to view the delivery status of a campaign message.  On the activity tab of the Active Conversation page, messages will display their ...
Fri, 19 May, 2023 at 12:10 PM
How long will it take to deliver Campaign messages to all my contacts?
Twilio, our service provider will send the message as soon as they are able. There may be periodic delays depending on the bandwidth of the service. Fo...
Fri, 26 Aug, 2022 at 12:07 PM
What happens if I archive a Campaign before all messages were sent?
If you attempt to archive a Campaign before it completes delivering messages to all of the contacts, you receive a helpful warning message letting you kno...
Tue, 19 Jul, 2022 at 9:19 AM
Is there a character limit per text?
Our Campaigns have a character limit of 1,600.  The character limit for a single SMS message is technically 160 characters; however, most modern phone...
Tue, 19 Jul, 2022 at 9:26 AM
What is the difference between participating and subscribing to a Campaign?
"Subscribing" to a Campaign means you will receive all incoming messages for a particular Campaign. See the article, Navigating Inboxes for m...
Wed, 20 Jul, 2022 at 7:27 AM
Can I view the progress of my Campaign in real time?
Campaign users can see Campaign progress in real-time as it moves through the queue. This feature is accessible through the Analytics tab of an individual...
Tue, 19 Jul, 2022 at 9:41 AM
Can I delete a Campaign?
Campaigns can only be archived, not deleted. A Campaign should be archived in order to stop incoming messages from users, help streamline staff focus ...
Tue, 19 Jul, 2022 at 11:16 AM
How do I add/remove contacts in an existing contact list?
To add contacts to an existing list, select contact list from the Content Management menu and choose the list you want to update, select "view"....
Thu, 9 Sep, 2021 at 9:17 AM