FAQs
To add contacts to an existing list, select contact list from the Content Management menu and choose the list you want to update, select "view"....
Thu, 9 Sep, 2021 at 9:17 AM
No, if you create a Campaign in the wizard but get interrupted or are not able to finish creating the Campaign right away, the Campaign will remain ava...
Tue, 19 Jul, 2022 at 11:26 AM
When hyperlinking text within a 1:1 Text or Campaign there are a couple of things to note. It is recommended to use the raw URL within your messag...
Tue, 4 Apr, 2023 at 9:19 AM
When customizing content with variables in Campaigns, Live Chat, or Chatbot you will see an autofill feature appear once you type "!" followe...
Tue, 19 Jul, 2022 at 11:29 AM
The number of unique contacts targeted and total provisioned numbers can be tracked in the client admin on the Contract Limits page, under the Quotas &...
Tue, 19 Jul, 2022 at 11:45 AM
Users can assign a provisioned phone number (single use or reusable phone numbers) to a Campaign when editing a draft. While the service to get ...
Tue, 19 Jul, 2022 at 12:12 PM
The Texting platform is currently available for domestic communication only. If you are using 1:1 Texting or sending a Campaign, you cannot send a text to...
Tue, 19 Jul, 2022 at 12:39 PM
If a student previously opted out of a Campaign and they are included in your new Campaign contact list, the student will be immediately opted out from th...
Tue, 19 Jul, 2022 at 12:52 PM
It is very important to always Save Draft anytime you make edits to a Campaign! IMPORTANT: If you edit or clone a previous Campaign and do not sa...
Tue, 19 Jul, 2022 at 12:55 PM
All text (SMS) messages in the US are run through “spam” filters on the carrier side. While in Higher Education we know we are not spamming our students, ...
Wed, 31 May, 2023 at 2:26 PM