FAQs
The following are the standard phrases that a texting end user may use to opt out of a 1:1 Text or Campaign: do not message do not text quit stop ...
Tue, 7 Feb, 2023 at 4:52 AM
No, text messages are text-based only. Instead, please use links in the text message to other graphic information.
Tue, 19 Jul, 2022 at 1:39 PM
A phone number will only count toward your contact quota if the text is successfully delivered. So, for example, if a text is sent to a landline that n...
Wed, 14 Dec, 2022 at 9:44 AM
Campaigns users can use the text field more than once when uploading a contact list. Start creating a contact list through Campaigns > Contact Manag...
Tue, 11 Jan, 2022 at 1:36 PM
Messages from a Campaign will be removed from an agent's inbox (Needs Attention and Participating) once it has been archived. Messages from a ...
Tue, 19 Jul, 2022 at 1:52 PM
In order to opt-in a student (or re-opt-in a student) you will want to go to Texting > Active Campaigns, and then find the contact on the Contacts t...
Tue, 19 Jul, 2022 at 2:03 PM
The inboxes you have access to are defined by your office permissions. For example, if you are assigned the Texting functionality for the Financial Ai...
Tue, 19 Jul, 2022 at 2:16 PM
Yes, when you subscribe to a Campaign, the responses will be seen in your "Needs Attention" tab. If another agent responds to that mess...
Wed, 20 Jul, 2022 at 7:16 AM
When an agent is typing a response, all other agents will see the bubble text/typing notice with which agent has picked up this message and is typing. ...
Tue, 19 Jul, 2022 at 1:42 PM
In order to see the conversations you have participated in for a Campaign or 1:1 Text, click on the "Participating" tab of the Inbox page.
Wed, 20 Jul, 2022 at 7:20 AM