Ocelot Support

Schools can utilize Google Analytics to track link engagement in Campaigns.  Schools can also watch for volume spikes around the time they launch a Cam...

The following are the standard phrases that a texting end user may use to opt out of a 1:1 Text or Campaign: do not message do not text quit stop ...

No,  text messages are text-based only.  Instead, please use links in the text message to other graphic information.

A phone number will only count toward your contact quota if the text is successfully delivered. So, for example, if a text is sent to a landline that n...

Campaigns users can use the text field more than once when uploading a contact list. Start creating a contact list through Campaigns > Contact Manag...

Messages from a Campaign will be removed from an agent's inbox (Needs Attention and Participating) once it has been archived.  Messages from a ...

In order to opt-in a student (or re-opt-in a student) you will want to go to Texting > Active Campaigns, and then find the contact on the Contacts t...

The inboxes you have access to are defined by your office permissions.  For example, if you are assigned the Texting functionality for the Financial Ai...

Yes, when you subscribe to a Campaign, the responses will be seen in your "Needs Attention" tab.   If another agent responds to that mess...

When an agent is typing a response, all other agents will see the bubble text/typing notice with which agent has picked up this message and is typing. ...