What are the standard phrases for a student to opt-out of 1:1 Texts or Campaigns keyword responses?
The following are the standard phrases that a texting end user may use to opt out of a 1:1 Text or Campaign: do not message do not text quit stop ...
Tue, 7 Feb, 2023 at 4:52 AM
Can I include pictures or flyers in my text message?
No,  text messages are text-based only.  Instead, please use links in the text message to other graphic information.
Tue, 19 Jul, 2022 at 1:39 PM
Do failed messages count toward our Campaign contract quotas?
A phone number will only count toward your contact quota if the text is successfully delivered. So, for example, if a text is sent to a landline that n...
Wed, 14 Dec, 2022 at 9:44 AM
Can I use the text field more than once when uploading my contact list?
Campaigns users can use the text field more than once when uploading a contact list. Start creating a contact list through Campaigns > Contact Manag...
Tue, 11 Jan, 2022 at 1:36 PM
When do messages drop out of "participating" tab?
Messages from a Campaign will be removed from an agent's inbox (Needs Attention and Participating) once it has been archived.  Messages from a ...
Tue, 19 Jul, 2022 at 1:52 PM
How can I opt in a contact?
In order to opt-in a student (or re-opt-in a student) you will want to go to Texting > Active Campaigns, and then find the contact on the Contacts t...
Tue, 19 Jul, 2022 at 2:03 PM
What Inboxes will I have access to?
The inboxes you have access to are defined by your office permissions.  For example, if you are assigned the Texting functionality for the Financial Ai...
Tue, 19 Jul, 2022 at 2:16 PM
If I subscribe to a Campaign, will every response be found in my Inbox?
Yes, when you subscribe to a Campaign, the responses will be seen in your "Needs Attention" tab.   If another agent responds to that mess...
Wed, 20 Jul, 2022 at 7:16 AM
What happens if multiple agents are subscribed to a Campaign/1:1 Text message and respond to students at the same time?
When an agent is typing a response, all other agents will see the bubble text/typing notice with which agent has picked up this message and is typing. ...
Tue, 19 Jul, 2022 at 1:42 PM
How can I view what conversations I have participated in for a Campaign/1:1 Text?
In order to see the conversations you have participated in for a Campaign or 1:1 Text, click on the "Participating" tab of the Inbox page.
Wed, 20 Jul, 2022 at 7:20 AM