Ocelot Support

Yes! Navigate to Campaigns > Phone numbers and click on the plus sign circle in the lower right-hand area of the page. Provision your num...

Upon creation of a Campaign, you have the ability to add the newly created Campaign to your inbox as shown below: In addition you may also s...

With reusable numbers, the Campaign will always follow the Campaign settings until the Campaign is archived (and then the reusable number unsolicited mess...

No, you can use the Reusable Number for unsolicited texts, not tied to a campaign.

Yes, the type of response the student will receive depends on the reusable phone number's unsolicited email settings.  The response type settin...

While a Campaign is active, the provisioned number is not available for use by any other entity. Once the Campaign is archived, that phone number is re...

Campaign responses for Yes and No are recognized as follows: Yes y yah yeah No N nope Note: These phrases are recognized regardle...

Once a Campaign has been made inactive, agents are no longer able to reply to any texts that have already come in.  If the Campaign is using a reus...

End users will be directed to a web-based bot experience, that is non-SMS compatible. They will be able to link out to the web bot experience and then ...

Messages from a 1:1 Text/unsolicited message or a Campaign will appear in your inbox based on your office permissions.  You will receive all messag...