Is there a way to use the same phone number in all my Campaigns?
Yes! Navigate to Campaigns > Phone numbers and click on the plus sign circle in the lower right-hand area of the page. Provision your num...
Wed, 20 Jul, 2022 at 7:29 AM
How do I add my inbox to my Campaigns as well as others I want to participate in?
Upon creation of a Campaign, you have the ability to add the newly created Campaign to your inbox as shown below: In addition you may also s...
Wed, 20 Jul, 2022 at 7:32 AM
If I reuse a number, will my Campaign follow the unsolicited messages setting or the Campaign setting?
With reusable numbers, the Campaign will always follow the Campaign settings until the Campaign is archived (and then the reusable number unsolicited mess...
Wed, 20 Jul, 2022 at 9:02 AM
Do I have to have an active campaign to receive unsolicited messages?
No, you can use the Reusable Number for unsolicited texts, not tied to a campaign.
Mon, 18 Apr, 2022 at 7:09 PM
Can a student still text me back on a reusable phone number after I archive a Campaign?
Yes, the type of response the student will receive depends on the reusable phone number's unsolicited email settings.  The response type settin...
Wed, 20 Jul, 2022 at 9:23 AM
Can another school use the same provisioned number?
While a Campaign is active, the provisioned number is not available for use by any other entity. Once the Campaign is archived, that phone number is re...
Wed, 20 Jul, 2022 at 9:25 AM
What responses for Yes/No campaigns are recognized?
Campaign responses for Yes and No are recognized as follows: Yes y yah yeah No N nope Note: These phrases are recognized regardle...
Tue, 31 May, 2022 at 8:49 AM
I didn't respond to all messages before archiving a Campaign, can I re-open the same Campaign to respond?
Once a Campaign has been made inactive, agents are no longer able to reply to any texts that have already come in.  If the Campaign is using a reus...
Wed, 20 Jul, 2022 at 9:28 AM
Can end users see the suggested content (links) on a Campaign conversation?
End users will be directed to a web-based bot experience, that is non-SMS compatible. They will be able to link out to the web bot experience and then ...
Wed, 20 Jul, 2022 at 8:58 AM
What messages will show in my inbox?
Messages from a 1:1 Text/unsolicited message or a Campaign will appear in your inbox based on your office permissions.  You will receive all messag...
Tue, 19 Jul, 2022 at 2:29 PM