Ocelot Support

Messages from a 1:1 Text/unsolicited message or a Campaign will appear in your inbox based on your office permissions.  You will receive all messag...

Be specific. Use specific language, and avoid jargon, acronyms, and abbreviations specific to your school/department. The bot has a hard time understand...

Ocelot has three types of texting styles to help support your students.  Standard Campaign: Straightforward message with limited call to action for f...

As a texting agent, you can subscribe to any campaign where you have office permissions assigned to you. Review the Navigating Inboxes for information ...

Yes. If a texting recipient responds to a bot-backed campaign asking for additional suggestions they will then be prompted to authenticate into the sec...

Your campaign will not be delivered to that contact. The contact will display as delivery failed and the failed reason will be Opted out.

Unlike email tracking, it is simply not possible to track how many recipients open your SMS messages. However, you may be able to have some visibility...

When a client selects Inboxes in the admin portal a skeleton animation will appear so that the client is aware that the messages are still loading. See...

Schools are not required to have students opt-in prior to the first campaign.  Non-profit colleges and universities are exempt from the Telephone C...