What messages will show in my inbox?
Messages from a 1:1 Text/unsolicited message or a Campaign will appear in your inbox based on your office permissions.  You will receive all messag...
Tue, 19 Jul, 2022 at 2:29 PM
What are some best practices for a bot-backed campaign?
Be specific. Use specific language, and avoid jargon, acronyms, and abbreviations specific to your school/department. The bot has a hard time understand...
Wed, 7 Sep, 2022 at 1:23 PM
What is the best format for my texting campaign?
Ocelot has three types of texting styles to help support your students.  Standard Campaign: Straightforward message with limited call to action for f...
Wed, 7 Sep, 2022 at 1:22 PM
What Campaigns can I subscribe myself to?
As a texting agent, you can subscribe to any campaign where you have office permissions assigned to you. Review the Navigating Inboxes for information ...
Thu, 6 Oct, 2022 at 7:35 AM
Can I view suggested content that was provided to the texting recipient?
Yes. If a texting recipient responds to a bot-backed campaign asking for additional suggestions they will then be prompted to authenticate into the sec...
Wed, 19 Oct, 2022 at 1:36 PM
What happens if I include a previously opted out recipient in a campaign?
Your campaign will not be delivered to that contact. The contact will display as delivery failed and the failed reason will be Opted out.
Wed, 19 Oct, 2022 at 1:47 PM
Is information available about text message open rates for campaigns?
Unlike email tracking, it is simply not possible to track how many recipients open your SMS messages. However, you may be able to have some visibility...
Thu, 3 Nov, 2022 at 8:11 AM
How do I know my inbox messages are loading?
When a client selects Inboxes in the admin portal a skeleton animation will appear so that the client is aware that the messages are still loading. See...
Fri, 4 Nov, 2022 at 11:33 AM
Are schools required to have students opt-in to receive texts before sending out a campaign?
Schools are not required to have students opt-in prior to the first campaign.  Non-profit colleges and universities are exempt from the Telephone C...
Mon, 20 Feb, 2023 at 3:06 PM