Ocelot Support

Alternate invocations are similar questions or statements with the same goal. For example: Question: How do I apply for financial aid?  Alternate In...

Spider creation is the process of building a “spider” that the chatbot uses to search client websites and provide search results if a knowledge base answe...

To locate previously-submitted content, navigate to the Custom Questions section of the admin. You can search for custom questions by keyword and/or filte...

To update an existing response, click the Edit Response button beneath the response you would like to change.     The response and the question its a...

Emails and phone numbers can be hyperlinked within a knowledge base response. When possible, we recommend using a variable. Variables are custom terms ...

Chatbot translation work focuses on Latin American Spanish. The glossary we use is consistent with that used by the U.S. Department of Education.  Our...

The UPDATED or NEW tags next to a chatbot question in the knowledge base are visible for 30 days. After that time, the tag will disappear automatically.  ...

The IDK (I Don't Know) contact form transcripts can be viewed on the Chatbot Transcripts page in the admin portal. To view the IDK contact forms ...

When the Inquiry Form is enabled and configured, the chatbot presents selected questions to users as soon as the chatbot is opened in order to collect use...

When a client submits new content, a team of AI Conversation Design specialists moderate the question to ensure your chatbot is operating at its best. ...