FAQs

How can I add alternate invocations or different ways to phrase a question?
Alternate invocations are similar questions or statements with the same goal. For example: Question: How do I apply for financial aid?  Alternate In...
Wed, 10 Aug, 2022 at 11:50 AM
Can the spider crawl pages behind authentication?
Spider creation is the process of building a “spider” that the chatbot uses to search client websites and provide search results if a knowledge base answe...
Wed, 10 Aug, 2022 at 11:51 AM
How can I find content I previously submitted?
To locate previously-submitted content, navigate to the Custom Questions section of the admin. You can search for custom questions by keyword and/or filte...
Wed, 10 Aug, 2022 at 11:52 AM
I tested the bot but need to update the response. What should I do?
To update an existing response, click the Edit Response button beneath the response you would like to change.     The response and the question its a...
Wed, 10 Aug, 2022 at 11:53 AM
How do I use an email/phone variable in a knowledge base response?
Variables are custom terms and URLs that flow throughout the General Library, thus customizing the knowledge base to speak your institution's lang...
Thu, 20 Oct, 2022 at 2:47 PM
What type of Spanish dialect does the Spanish bot use?
Chatbot translation work focuses on Latin American Spanish. The glossary we use is consistent with that used by the U.S. Department of Education.  Our...
Wed, 10 Aug, 2022 at 11:59 AM
How long do UPDATED and NEW tags last on a question when a question is tagged with one?
The UPDATED or NEW tags next to a chatbot question in the knowledge base are visible for 30 days. After that time, the tag will disappear automatically.  ...
Wed, 10 Aug, 2022 at 12:00 PM
How can I see the IDK (I Don't Know) intake form transcripts sent to our office?
To view the IDK intake forms sent to your office, navigate to the Interactions section of the admin. Type "your message has been sent&q...
Wed, 28 Sep, 2022 at 9:05 AM
Can Ocelot help identify students that use the chatbot?
When the Inquiry Form is enabled and configured, the chatbot presents selected questions to users as soon as the chatbot is opened in order to collect use...
Wed, 10 Aug, 2022 at 12:17 PM
What are the Ocelot moderators looking for in the moderation queue?
When a client submits new content, a team of AI Conversation Design specialists moderate the question to ensure your chatbot is operating at its best. ...
Wed, 10 Aug, 2022 at 12:19 PM