We are excited you are using the Ocelot Texting platform! Follow this checklist and guide to ensure a smooth and effective process. You’ll be texting your student community before you know it.
Training
Watch the Texting (Campaign) User Videos for a complete walkthrough on how to use the Texting (Campaign) platform.
We also provide Ocelot Live Training Webinars designed to engage, empower, and support both new and existing users.
Implementation
1:1 Texting
1:1 Texting allows you to text individual recipients.
- Review the Creating a 1:1 Text article to see how easy it is to start texting directly with individual users.
Campaigns
Campaigns allow you to send personalized texts to groups of recipients.
- Review our Texting Best Practices and then follow these steps to create a Campaign:
- Managing your Campaign
- Inboxes (a central place to manage conversations)
- There are a few differences for Managing a Yes/No Campaign
- Analytics (usage, engagement rate, etc.)
- Opt-Outs (recipients who have opted out of future texts)
- Transcripts (complete historical records of all campaign/texting conversations)
- Inboxes (a central place to manage conversations)
Need assistance along the way? Open a support ticket or contact your Client Success Manager (CSM).