Ocelot Live Training Webinars

Modified on Tue, 10 Dec at 1:50 PM

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*Please note, there will not be any Live Training Webinars from 12.23.24 - 1.3.25.

Enhance your Ocelot experience with our live training sessions, designed to engage, empower, and support both new and existing users. Our onboarding team is here to guide you through the essentials, ensuring you make the most of Ocelot's capabilities.

Virtual Assistant (Chatbot) Training - Tuesdays at 1PM ET / 10AM PT

Agenda: 45 minutes
- Getting Started (user permissions, ocelot support)
- Understanding the AI
- Testing & Customizing (best practices)
- Navigating the Admin (transcripts, interactions, general library, custom questions, drafts, moderation queue, variables)

Select this link to register: Virtual Assistant (Chatbot) Training

Live Assistant & Two-Way Messaging Training - Wednesdays at 1PM ET / 10AM PT

Live Assistant Agenda: 20 minutes
- Navigating the Admin
- Getting Started as an Agent
- Chatting with your Community
Two-Way Messaging Agenda: 25 minutes
- Creating Contact Lists & Reusable Numbers
- Sending Campaigns & 1:1 Texts (standard & yes/no campaigns)
- Managing Your Campaign (inboxes, analytics, opt-outs, transcripts)

Select this link to register: Live Assistant & Two-Way Messaging Training

New Office Onboarding - Thursdays at 1PM ET / 10AM PT

Agenda: 45 minutes
- Navigating the Admin
- Understanding the AI
- Platform Settings (look & feel, behavior settings, spiders, variables)
- Testing & Customizing (question templates, FAQs)
- Embedding

Select this link to register: New Office Onboarding

We will sprinkle in handy tips and tricks along the way to ensure you navigate the Ocelot admin seamlessly!

A Q&A session will also be available at the end, where our hosts will answer your questions.

For help along the way, check out our Product User Videos: