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Support
Security
Knowledge base
Platform Management
Setup
12
Setting Up your Admin Portal Account
Logging Into the Admin Portal
Resetting Your Password
Enabling Notifications and Alerts
User Roles & Permissions
View all 12
Troubleshooting
4
Generating a HAR File
How to Perform Websocket Testing
Gateway Error
How to do a hard refresh of your browser
FAQs
3
Updating Phone Number for Two-Factor Authentication (2FA) in the Administration Tool
Which aspects of the platform are maintained by Ocelot and therefore not self-service?
What content can I export in the admin portal?
Scalable Communications Framework
1
Scalable Communications Framework Overview
Chatbot
User Guide
29
Chatbot: Getting Started
Chatbot Training
Chatbot Analytics
Knowledge Base Analytics
Chatbot Transcripts & Interactions
View all 29
Setup
4
Chatbot Content Libraries
Chatbot Office Set-up Form Guide
Who gets the Awaiting Review email notifications?
Chatbot Avatar Requirements
FAQs
64
How can I add alternate invocations or different ways to phrase a question?
Can the spider crawl pages behind authentication?
How can I find content I previously submitted?
I tested the bot but need to update the response. What should I do?
How do I use an email/phone number in a knowledge base response?
View all 64
Scalable Communications Framework - Chatbot
6
Content Sharing
Sharing Clarifying Questions
Multi-bot Chatbot Permissions
Content Sharing Best Practices/Use Cases
Multi-bot Transcripts and Interactions
View all 6
Texting (Campaigns)
User Guide
16
Campaigns Product Overview
Texting: Getting Started
Creating Campaign Contact Lists
Formatting Phone Numbers for Contact Lists/1:1 Texts
Creating a Campaign
View all 16
Setup
3
Activating Texting in Your Ocelot Admin Platform
Texting Best Practices
SFTP for Contact Upload
FAQs
59
What is the maximum amount of contacts that can be added to a contact list and/or Campaign?
Can I receive unwanted messages through Campaigns?
Can I add contacts to a Campaign after it's been launched?
What happens to the transcript for a conversation that goes from SMS (text) to Chatbot?
Why should I archive a Campaign?
View all 59
Live Chat
User Guide
13
Live Chat Overview
Live Chat: Getting Started
Live Chat Agent: Getting Started
Engaging in Live Chat Conversations
Turning your Chat Status to Available
View all 13
Setup
2
Requesting to Go Live with Live Chat
Best Practices for Live Chat Implementation
FAQs
24
Can I log back on after a timeout and pick up a conversation in progress?
How long are the timeouts?
How do I attach documents and/or images?
Does Live Chat support any languages other than English?
Can I customize my chatbot’s welcome message now that I've launched Live Chat?
View all 24
Scalable Communications Framework - Live Chat
4
Multibot Live Chat Conversation Management Overview
Multibot Live Chat Conversation User Permissions
Multibot Live Chat Conversation Management
Multi-bot Live Chat Authentication
GetAnswers
User Guide
7
GetAnswers Homepage
Navigating the Admin System
How do I access the signage videos?
GetAnswers Embedding
GetAnswers On-Demand Reports
View all 7
Setup
3
GetAnswers AdBanners
GetAnswers Promotional Ideas and Resources
Video Portal Logo Requirements
FAQs
15
Who owns client custom video content?
What type of code does CampusLogic need for videos that will be embedded into their award letter?
Why don't we have responsive iFrame code available for playlists?
What is the process to create closed captioning for videos?
What type of Spanish dialect does the Spanish translation use?
View all 15
GetCounseling
User Guide
3
GetCounseling On-Demand Reports
GetCounseling: Assign a Session
Managing GetSAP/GetCounseling Admin Users
Setup
3
GetSAP Custom Videos
GetSAP: Reviewing your custom slide content
GetSAP: Setup Process
FAQs
14
What happens if a student does not pass a Session?
How are the questions asked during the Session used in calculating a student’s passing score?
When and where do students learn what a passing score is?
Who sets the passing rate?
How will students know their score?
View all 14
Integrations
Integrations Overview
6
Student Information Systems (SIS) Integration with Ocelot
SIS Integrations - Web Capabilities
Adding an Authentication Provider for Live Chat and SIS Integration
Single Sign-On (SSO) Overview
Single Sign-On (SSO) FAQ's
View all 6
TeamDynamix
4
TeamDynamix Integration Overview
How Do I Set Up TeamDynamix Integration?
Does TeamDynamix Integration Support SSO and Student Authentication?
How does TeamDynamix link tickets to students?
Zoom
3
Zoom Integration Overview
How Do I Set Up Zoom Integration?
How Do I Uninstall Zoom Integration?
Google Analytics
1
Google Analytics Integration Overview
ServiceNow
2
servicenow Integration Overview
How do I setup ServiceNow integration?
LibAnswers (KB Scanner)
3
LibAnswers (KB Scanner) Integration Overview
How do I setup LibAnswers integration?
How do I disable the LibAnswers integration?
Chatbot
0
Slate
10
Slate Integration Overview
Step 1 - Set up Ocelot/Slate Integration: Installing "Get Queries"
Step 2 - Set up Ocelot/Slate Integration: Installing Contact Lookup Query
Step 3 - Set up Ocelot/Slate Integration: Installing Interactions Source Format
Step 4 - Set up Ocelot/Slate Integration: Registering Slate Web Service
View all 10
API
2
Setting up a Service Provider
Request for API Documentation
Release Notes
Release Notes
39
June 2, 2023: Integration Enhancement
May 19, 2023: Chatbot and Texting Enhancements
May 5, 2023: Chatbot Enhancements
April 21, 2023: Chatbot and Texting Enhancements
April 7, 2023: Chatbot Features and Enhancements
View all 39
Internal Only: AI Conversation Design
AI Overview
0
FAQs
0