Two-Way Messaging: Getting StartedWe are excited you are using the Ocelot Two-Way Messaging platform! Follow this checklist and guide to ensure a smooth and effective process. You’ll be messaing your student community before you know it.

Training

Watch the Two-Way Messaging User Videos for a complete walkthrough on how to use the Two-Way Messaing platform.

We also provide Ocelot Live Training Webinars designed to engage, empower, and support both new and existing users.

Implementation

1:1 Two-Way Messaging

1:1 Two-Way Messaging allows you to message individual recipients.

• Review the Creating a 1:1 Two-Way Message article to see how easy it is to start messaging directly with individual users.

Campaigns

Campaigns allow you to send personalized messages to groups of recipients.

• Review our Two-Way Messaging Best Practices and then follow these steps to create a Campaign:
  1. Create a contact list
  2. Create a reusable number
  3. Create your new Campaign 
• Managing your Campaign
  • Inboxes (a central place to manage conversations)
    • There are a few differences for Managing a Yes/No Campaign
  • Analytics (usage, engagement rate, etc.)
  • Opt-Outs (recipients who have opted out of future texts)
  • Transcripts (complete historical records of all campaign/texting conversations)

Need assistance along the way? Open a support ticket or contact your Client Success Manager (CSM).