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Enhance your Ocelot experience with our live training sessions, designed to engage, empower, and support both new and existing users. Our onboarding team is here to guide you through the essentials, ensuring you make the most of Ocelot's capabilities.

Virtual Assistant (Chatbot) Training - Tuesdays at 1PM ET / 10AM PT

  • Agenda: 45 minutes

    • Getting Started (user permissions, ocelot support)

    • Understanding the AI

    • Testing & Customizing (best practices)

    • Navigating the Admin (transcripts, interactions, general library, custom questions, drafts, moderation queue, variables)

Live Assistant & Two-Way Messaging Training - Wednesdays at 1PM ET / 10AM PT

  • Live Assistant Agenda: 20 minutes

    • Navigating the Admin

    • Getting Started as an Agent

    • Chatting with your Community

  • Two-Way Messaging Agenda: 25 minutes

    • Creating Contact Lists & Reusable Numbers

    • Sending Campaigns & 1:1 Texts (standard & yes/no campaigns)

    • Managing Your Campaign (inboxes, analytics, opt-outs, transcripts)

New Office Onboarding - Thursdays at 1PM ET / 10AM PT

  • Agenda: 45 minutes

    • Navigating the Admin

    • Understanding the AI

    • Platform Settings (look & feel, behavior settings, spiders, variables)

    • Testing & Customizing (question templates, FAQs)

    • Embedding

We will sprinkle in handy tips and tricks along the way to ensure you navigate the Ocelot admin seamlessly!

A Q&A session will also be available at the end, where our hosts will answer your questions.

Use the Zoom links below to attend!