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New support ticket
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Setting Up Your User Account
Setting Up Two Factor Authentication
Logging Into the Admin Portal
Resetting Your Password
Enabling Notifications and Alerts
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Generating a HAR File
How to Perform Websocket Testing
How to do a hard refresh of your browser
Updating Phone Number for Two-Factor Authentication (2FA) in the Administration Tool
Which aspects of the platform are maintained by Ocelot and therefore not self-service?
Scalable Communications Framework
Scalable Communications Framework Overview
Chatbot: Getting Started
Navigating the Admin: Analytics Page
Navigating the Admin: Transcripts & Interactions
Navigating the Admin: Knowledge base
Navigating the Admin: Look & Feel Page
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Customizing the Office I Don't Know Behavior
Chatbot Office Set-up Form Guide
Avatar and Logo
How can I add alternate invocations or different ways to phrase a question?
Can the spider crawl pages behind authentication?
How can I find content I previously submitted?
I tested the bot but need to update the response. What should I do?
How do I use an email/phone variable in a knowledge base response?
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Scalable Communications Framework - Chatbot
Multi-bot Chatbot Permissions
Content Sharing Best Practices/Use Cases
Multi-bot Transcripts and Interactions
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Campaigns Product Overview
Texting: Getting Started
Creating Campaign Contact Lists
Formatting Phone Numbers for Contact Lists/1:1 Texts
Creating a Campaign
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Requesting to Go Live with Texting
Best Practices for Texting Implementation
SFTP for Contact Upload
What is the maximum amount of contacts that can be added to a contact list and/or Campaign?
Can I receive unwanted messages through Campaigns?
Can I add contacts to a Campaign after it's been launched?
What happens to the transcript for a conversation that goes from SMS (text) to Chatbot?
Why should I archive a Campaign?
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Live Chat: Getting Started
How do I get started as a live chat agent?
Navigating the Active Conversations Dashboard
Making Yourself Available
Set Live Chat Agents available by office
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Requesting to Go Live with Live Chat
Best Practices for Live Chat Implementation
Can I log back on after a timeout and pick up a conversation in progress?
How long are the timeouts?
How do I attach documents and/or images?
Does Live Chat support any languages other than English?
Can I customize my chatbot’s welcome message now that I've launched Live Chat?
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Scalable Communications Framework - Live Chat
Multi-bot Live Chat Overview
Multi-bot Live Chat Permissions
Multi-bot Live Chat Conversation Management
Navigating the Admin System
How do I access the signage videos?
GetAnswers On-Demand Reports
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GetAnswers Promotional Ideas and Resources
Who owns client custom video content?
What type of code does CampusLogic need for videos that will be embedded into their award letter?
Why don't we have responsive iFrame code available for playlists?
What is the process to create closed captioning for videos?
What type of Spanish dialect does the Spanish translation use?
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GetCounseling On-Demand Reports
GetCounseling: Assign a Session
Managing GetSAP/GetCounseling Admin Users
GetSAP Custom Videos
GetSAP: Reviewing your custom slide content
GetSAP: Setup Process
What happens if a student does not pass a Session?
How are the questions asked during the Session used in calculating a student’s passing score?
When and where do students learn what a passing score is?
Who sets the passing rate?
How will students know their score?
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Adding an Authentication Provider
Single Sign-On (SSO) Overview
Single Sign-On (SSO) FAQ's
TeamDynamix Integration Overview
How Do I Set Up TeamDynamix Integration?
Does TeamDynamix Integration Support SSO and Student Authentication?
How does TeamDynamix link tickets to students?
Zoom Integration Overview
How Do I Set Up Zoom Integration?
How Do I Uninstall Zoom Integration?
Google Analytics Integration Overview
How do I setup Google Analytics?
servicenow Integration Overview
How do I setup ServiceNow integration?
LibAnswers (KB Scanner)
LibAnswers (KB Scanner) Integration Overview
How do I setup LibAnswers integration?
How do I disable the LibAnswers integration?
Slate Integration Overview
Step 1 - Set up Ocelot / Slate Integration: Installing "Get Queries"
Step 2 - Set up Ocelot / Slate Integration: Installing Contact Lookup Query
Step 3 - Set up Ocelot / Slate Integration: Installing Interactions Source Format
Step 4 - Set up Ocelot / Slate Integration: Registering Slate Web Service
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November 4, 2022: Texting and Platform Enhancements
October 28,2022: Chatbot and Texting Enhancements
October 21, 2022: Chatbot Enhancements
October 14, 2022: Texting Enhancements
September 30, 2022: Texting Enhancements
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Internal Only: AI Conversation Design