Ocelot Support

Setup 12

• Setting Up Your User Account
• Setting Up Two Factor Authentication
• Logging Into the Admin Portal
• Resetting Your Password
• Enabling Notifications and Alerts

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Troubleshooting 4

• Generating a HAR File
• How to Perform Websocket Testing
• Gateway Error
• How to do a hard refresh of your browser

FAQs 3

• Updating Phone Number for Two-Factor Authentication (2FA) in the Administration Tool
• Which aspects of the platform are maintained by Ocelot and therefore not self-service?
• What content can I export in the admin portal?

Scalable Communications Framework 1

• Scalable Communications Framework Overview

User Guide 22

• Chatbot: Getting Started
• Chatbot Training
• Navigating the Admin: Analytics Page
• Navigating the Admin: Transcripts & Interactions
• Navigating the Admin: Knowledge base

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Setup 3

• Customizing the Office I Don't Know Behavior
• Chatbot Office Set-up Form Guide
• Avatar and Logo

FAQs 59

• How can I add alternate invocations or different ways to phrase a question?
• Can the spider crawl pages behind authentication?
• How can I find content I previously submitted?
• I tested the bot but need to update the response. What should I do?
• How do I use an email/phone variable in a knowledge base response?

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Scalable Communications Framework - Chatbot 6

• Content Sharing
• Multi-bot Chatbot Permissions
• Content Sharing Best Practices/Use Cases
• Multi-bot Transcripts and Interactions
• Multi-bot Analytics

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User Guide 16

• Campaigns Product Overview
• Texting: Getting Started
• Creating Campaign Contact Lists
• Formatting Phone Numbers for Contact Lists/1:1 Texts
• Creating a Campaign

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Setup 3

• Activating Texting in Your Ocelot Admin Platform
• Texting Best Practices
• SFTP for Contact Upload

FAQs 61

• What is the maximum amount of contacts that can be added to a contact list and/or Campaign?
• Can I receive unwanted messages through Campaigns?
• Can I add contacts to a Campaign after it's been launched?
• What happens to the transcript for a conversation that goes from SMS (text) to Chatbot?
• Why should I archive a Campaign?

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User Guide 17

• Live Chat Overview
• Live Chat: Getting Started
• How do I get started as a live chat agent?
• Navigating the Active Conversations Dashboard
• Making Yourself Available

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Setup 2

• Requesting to Go Live with Live Chat
• Best Practices for Live Chat Implementation

FAQs 24

• Can I log back on after a timeout and pick up a conversation in progress?
• How long are the timeouts?
• How do I attach documents and/or images?
• Does Live Chat support any languages other than English?
• Can I customize my chatbot’s welcome message now that I've launched Live Chat?

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Scalable Communications Framework - Live Chat 3

• Multibot Live Chat Conversation Management Overview
• Multibot Live Chat Conversation User Permissions
• Multibot Live Chat Conversation Management

User Guide 7

• GetAnswers Homepage
• Navigating the Admin System
• How do I access the signage videos?
• GetAnswers Embedding
• GetAnswers On-Demand Reports

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Setup 2

• GetAnswers AdBanners
• GetAnswers Promotional Ideas and Resources

FAQs 16

• Who owns client custom video content?
• What type of code does CampusLogic need for videos that will be embedded into their award letter?
• Why don't we have responsive iFrame code available for playlists?
• What is the process to create closed captioning for videos?
• What type of Spanish dialect does the Spanish translation use?

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User Guide 3

• GetCounseling On-Demand Reports
• GetCounseling: Assign a Session
• Managing GetSAP/GetCounseling Admin Users

Setup 3

• GetSAP Custom Videos
• GetSAP: Reviewing your custom slide content
• GetSAP: Setup Process

FAQs 14

• What happens if a student does not pass a Session?
• How are the questions asked during the Session used in calculating a student’s passing score?
• When and where do students learn what a passing score is?
• Who sets the passing rate?
• How will students know their score?

View all 14

Integrations Overview 5

• Student Information Systems (SIS) Integration with Ocelot
• SIS Integrations - Web Capabilities
• Adding an Authentication Provider for Live Chat and SIS Integration
• Single Sign-On (SSO) Overview
• Single Sign-On (SSO) FAQ's

TeamDynamix 4

• TeamDynamix Integration Overview
• How Do I Set Up TeamDynamix Integration?
• Does TeamDynamix Integration Support SSO and Student Authentication?
• How does TeamDynamix link tickets to students?

Zoom 3

• Zoom Integration Overview
• How Do I Set Up Zoom Integration?
• How Do I Uninstall Zoom Integration?

Google Analytics 2

• Google Analytics Integration Overview
• How do I setup Google Analytics?

ServiceNow 2

• servicenow Integration Overview
• How do I setup ServiceNow integration?

LibAnswers (KB Scanner) 3

• LibAnswers (KB Scanner) Integration Overview
• How do I setup LibAnswers integration?
• How do I disable the LibAnswers integration?

Chatbot 0

Slate 10

• Slate Integration Overview
• Step 1 - Set up Ocelot / Slate Integration: Installing "Get Queries"
• Step 2 - Set up Ocelot / Slate Integration: Installing Contact Lookup Query
• Step 3 - Set up Ocelot/Slate Integration: Installing Interactions Source Format
• Step 4 - Set up Ocelot/Slate Integration: Registering Slate Web Service

View all 10

API 2

• Setting up a Service Provider
• Request for API Documentation

Release Notes 33

• March 10, 2023: Chatbot Enhancements
• February, 24, 2023: Chatbot Enhancements
• February 17, 2023: Chatbot and Live Chat Enhancements
• January 13, 2023: Chatbot Enhancements
• November 4, 2022: Texting and Platform Enhancements

View all 33

AI Overview 0

FAQs 0