User Guide
Ocelot AI-asissted Live Chat enables institutions to provide
1:1 assistance for critical issues, ensuring students get the
personal touch when needed i...
Mon, 5 Jun, 2023 at 11:11 AM
Congratulations on utilizing the Ocelot Live Chat platform! Follow this checklist and guide to ensure a smooth and effective process. You’ll be chatting w...
Wed, 7 Jun, 2023 at 2:59 PM
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into th...
Mon, 5 Jun, 2023 at 12:51 PM
This section of the user guide is focused on the live chat active conversation page. To help you navigate the article we have broken it down into the...
Fri, 1 Dec, 2023 at 1:57 PM
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into the follow...
Fri, 1 Dec, 2023 at 2:27 PM
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into t...
Fri, 1 Dec, 2023 at 2:44 PM
This section of the user guide is focused on using canned responses. To help you navigate the article we have broken it down into the following sections: ...
Fri, 1 Dec, 2023 at 2:59 PM
Navigating the Live Chat Transcripts Under the Live Chat section, select Transcripts. Not all agents are able to view transcripts. For information ...
Tue, 18 Jul, 2023 at 2:33 PM
This section of the user guide is focused on live chat analytics. To help you navigate the article we have broken it down into the following sections...
Fri, 28 Jul, 2023 at 6:14 AM
This section of the user guide is focused on the live chat Who's Online page. To help you navigate the article we have broken it down into the fo...
Tue, 6 Jun, 2023 at 1:14 PM