User Guide

Live Chat Overview
Ocelot AI-asissted Live Chat enables institutions to provide 1:1 assistance for critical issues, ensuring students get the personal touch when needed i...
Mon, 5 Jun, 2023 at 11:11 AM
Live Chat: Getting Started
Congratulations on utilizing the Ocelot Live Chat platform! Follow this checklist and guide to ensure a smooth and effective process. You’ll be chatting w...
Wed, 7 Jun, 2023 at 2:59 PM
Live Chat Agent: Getting Started
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into th...
Mon, 5 Jun, 2023 at 12:51 PM
Engaging in Live Chat Conversations
This section of the user guide is focused on the live chat active conversation page. To help you navigate the article we have broken it down into the...
Fri, 1 Dec, 2023 at 1:57 PM
Turning your Chat Status to Available
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into the follow...
Fri, 1 Dec, 2023 at 2:27 PM
Customizing the Live Chat First setting on the Chatbot
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into t...
Fri, 1 Dec, 2023 at 2:44 PM
Canned Responses
This section of the user guide is focused on using canned responses. To help you navigate the article we have broken it down into the following sections: ...
Fri, 1 Dec, 2023 at 2:59 PM
Live Chat Transcripts
Navigating the Live Chat Transcripts Under the Live Chat section, select Transcripts. Not all agents are able to view transcripts. For information ...
Tue, 18 Jul, 2023 at 2:33 PM
Live Chat Analytics
This section of the user guide is focused on live chat analytics. To help you navigate the article we have broken it down into the following sections...
Fri, 28 Jul, 2023 at 6:14 AM
Live Chat Who's Online Page
This section of the user guide is focused on the live chat Who's Online page. To help you navigate the article we have broken it down into the fo...
Tue, 6 Jun, 2023 at 1:14 PM