User Guide
Ocelot AI-asissted Live Chat enables institutions to provide
1:1 assistance for critical issues, ensuring students get the
personal touch when needed i...
Mon, 5 Jun, 2023 at 11:11 AM
Congratulations on utilizing the Ocelot Live Chat platform! Follow this checklist and guide to ensure a smooth and effective process. You’ll be chatting w...
Wed, 7 Jun, 2023 at 2:59 PM
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into th...
Mon, 5 Jun, 2023 at 12:51 PM
This section of the user guide is focused on the live chat active conversation page. To help you navigate the article we have broken it down into the...
Wed, 7 Jun, 2023 at 2:58 PM
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into the follow...
Mon, 5 Jun, 2023 at 1:46 PM
This section of the user guide is focused on getting started as a live chat agent. To help you navigate the article we have broken it down into t...
Mon, 5 Jun, 2023 at 1:51 PM
This section of the user guide is focused on using canned responses. To help you navigate the article we have broken it down into the following sections: ...
Mon, 5 Jun, 2023 at 4:11 PM
Navigating the Live Chat Transcripts Click Live Chat. Click Transcripts. Note access to Live Chat Transcripts requires special permissions. ...
Wed, 7 Jun, 2023 at 2:59 PM
This section of the user guide is focused on live chat analytics. To help you navigate the article we have broken it down into the following sections...
Tue, 6 Jun, 2023 at 1:16 PM
This section of the user guide is focused on the live chat Who's Online page. To help you navigate the article we have broken it down into the fo...
Tue, 6 Jun, 2023 at 1:14 PM