Ocelot Support

User Guide 13

• Live Chat Overview
• Live Chat: Getting Started
• Live Chat Agent: Getting Started
• Engaging in Live Chat Conversations
• Turning your Chat Status to Available

View all 13

Setup 2

• Requesting to Go Live with Live Chat
• Live Chat Best Practices

FAQs 24

• Can I log back on after a timeout and pick up a conversation in progress?
• How long are the timeouts?
• How do I attach documents and/or images?
• Does Live Chat support any languages other than English?
• Can I customize my chatbot’s welcome message now that I've launched Live Chat?

View all 24

Scalable Communications Framework - Live Chat 4

• Multibot Live Chat Conversation Management Overview
• Multibot Live Chat Conversation User Permissions
• Multibot Live Chat Conversation Management
• Multi-bot Live Chat Authentication