Ocelot Support

User Guide 17

• Live Chat Overview
• Live Chat: Getting Started
• How do I get started as a live chat agent?
• Navigating the Active Conversations Dashboard
• Making Yourself Available

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Setup 2

• Requesting to Go Live with Live Chat
• Best Practices for Live Chat Implementation

FAQs 24

• Can I log back on after a timeout and pick up a conversation in progress?
• How long are the timeouts?
• How do I attach documents and/or images?
• Does Live Chat support any languages other than English?
• Can I customize my chatbot’s welcome message now that I've launched Live Chat?

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Scalable Communications Framework - Live Chat 3

• Multibot Live Chat Conversation Management Overview
• Multibot Live Chat Conversation User Permissions
• Multibot Live Chat Conversation Management