Scalable Communications Framework - Live Chat

Multi-bot Live Chat Overview
Live Chat Conversation Management within the Scalable Communications Framework allows Live Chat agents to manage conversations originating from mult...
Fri, 26 Aug, 2022 at 8:02 AM
Multi-bot Live Chat Permissions
Live Chat Agents must have Live Chat permissions for the parent bot and any child bots they need to actively view and participate. Permission roles...
Thu, 15 Sep, 2022 at 9:11 AM
Multi-bot Live Chat Conversation Management
When a Live Chat agent logs into a parent bot and sets themself to active, their status is active in the parent and child bots they have appropriate pe...
Wed, 14 Sep, 2022 at 7:01 AM