Ocelot Support

Ocelot® Live Chat conversation management within the Scalable Communications Framework enables live chat agents to manage conversations from multiple b...

Live chat agents must have live chat permissions for the parent bot and any child bots they need to actively view and participate. Permission roles...

When a live chat agent logs into a parent bot and sets themself to active, their status is active in the parent and child bots they have appropriate pe...

Live chat authentication allows customers to choose on an office-by-office basis whether or not a live chat end user needs to authenticate (log in usin...