Which aspects of the platform are maintained by Ocelot and therefore not self-service?

Which aspects of the platform are maintained by Ocelot and therefore not self-service?

Ocelot is continually enhancing the administrative platform to increase your ability to self-serve customizable aspects of the platform. Some examples of recent additions include:

• Users now have varying levels of permissions based on role.
• Permissions managers can adjust permission levels for all preferred student communication channel users.
• Administrative-level users can customize the virtual assistant's look, feel, and behaviors.
• Users have visibility into product usage quotas (i.e. texts sent to unique contacts, remaining live agent licenses available, etc.).

The following areas currently require Ocelot to adjust settings/content in the back-end administrative system:

• Office name and contact information variables
• Your virtual assistant's avatar and colors

1. Office name and contact information variables

   • You can view and edit all variables except the office name and contact information variables. Examples of these variables include: 
     • Office-clarifying variables, such as !{office}-office, !{office}office-hours, !{office}contact-number, etc.
     • Office-specific variables, such as !FA-office, !ADMcontact-location, !ACADVcontact-link, etc.
   • A detailed explanation of these variables is available in the "Office Contact Variables" section at the bottom of the Using Variables in your Responses article.

2. Your virtual assistant's avatar and colors

   • The virtual assistant's school name, virtual assistant name, avatar, and colors cannot be changed in the Variables section.
     
   • To request adjustments for these areas, contact your Client Success Manager (CSM) or open a new support ticket and detail your request.