Which aspects of the platform are maintained by Ocelot and therefore not self-service?

Ocelot is continually enhancing the administrative platform to increase your ability to self-serve customizable aspects of the platform. Some examples of recent additions include:

• Users now have varying levels of permissions based on role.
• Permissions managers can adjust permission levels for all product users.
• Administrative-level users can customize the chatbot's look, feel, and behaviors.
• Users have visibility into product usage quotas (i.e. texts sent to unique contacts, remaining live chat agent licenses available, etc.).

The following areas currently require Ocelot to adjust settings/content in the back-end administrative system:

• Office name and contact information variables
• Your chatbot's avatar and colors

1. Office name and contact information variables

   • You can view and edit all variables except the office name and contact information variables. Examples of these variables include: 
     • Office-clarifying variables, such as !{office}-office, !{office}office-hours, !{office}contact-number, etc.
     • Office-specific variables, such as !FA-office, !ADMcontact-location, !ACADVcontact-link, etc.
   • A detailed explanation of these variables is available in the "Office Contact Variables" section at the bottom of the Using Variables in your Responses article.

2. Your chatbot's avatar and colors

   • The chatbot's school name, chatbot name, avatar, and colors cannot be changed in the Variables section.
     
   • I request adjustments for these areas, contact your Client Success Manager (CSM) or open a new support ticket and detail your request.