What content can I export in the admin portal?
Across the client admin portal, there is a variety of data that can be exported. Content available to be downloaded will have a save file icon available.
We have broken out what data is available to be exported by preferred student communication channel.
Virtual Assistant
- Transcripts
- Interactions
- General Library - limited to top 25 questions
- Custom Questions
- Question Templates
- Moderation Queue
- Web Knowledge Source Content
The entire general library cannot be exported because it is proprietary information to Ocelot. A limited export of the top 25 General Library questions is accessible.
If you need to send a PDF report to someone who is not able to view the Analytics dashboard, you can set the filter at the top of the dashboard to the appropriate date range, and then File>Print to export/print/save it as a PDF.
Live Assistant
- Transcripts
Two-Way Messaging
- Contact Lists within an Active or Archived Campaign
- Campaign Analytics - Campaigns table
- Phone Numbers
- Transcripts
- Contacts
- Contact List (*each list can be exported)
- Opt-outs
Video Portal
- Monthly reports
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