Scalable Communications Framework - Chatbot

Content Sharing
Content sharing provides the ability for administrator-level users to manage knowledge base content for multiple bots in one centralized location, deli...
Mon, 31 Oct, 2022 at 6:39 AM
Multi-bot Chatbot Permissions
In addition to the permissions listed in the Ocelot User Roles & Permissions article, outlined below are the permissions related to content shar...
Thu, 15 Sep, 2022 at 9:11 AM
Content Sharing Best Practices/Use Cases
The purpose of content sharing is to be able to deliver a consistent message from each chatbot without having to create and edit content in each indivi...
Fri, 16 Sep, 2022 at 6:27 AM
Multi-bot Transcripts and Interactions
Multi-bot transcripts and interactions deliver a consolidated view of chatbot transcripts and chatbot interactions for multiple bots. Chatbot - Adminis...
Tue, 4 Oct, 2022 at 1:26 PM
Multi-bot Analytics
Multi-bot Analytics delivers our clients a consolidated view of Chatbot analytics for multiple bots. Chatbot - Administrative users accessing a parent ...
Wed, 7 Sep, 2022 at 3:04 PM
Multi-bot Live Chat Authentication
Live Chat Authentication can be enabled for Parent/Child bots. The first step for Live Chat Authentication is adding an authentication provider. Authe...
Thu, 1 Dec, 2022 at 1:09 PM