This section of the user guide focuses on multi-bot transcripts and interactions. To help you navigate this article, we have broken it down into the following sections:

What are multi-bot transcripts and interactions?

Multi-bot transcripts and interactions deliver a consolidated view of chatbot transcripts and chatbot interactions for multiple bots. Chatbot - Administrative users accessing a parent bot have an additional filter in chatbot transcripts and chatbot interactions to filter for child bots. 

Who has access to multi-bot transcripts and interactions?

Creating or editing a question response is available to individuals with the following permissions: 




View Other Offices

Parent Bot
Parent bot Transcripts  (restricted by office permissions)
Parent bot Interaction (restricted by office permissions)

Child bot Transcripts

Child bot Interactions

If you need to filter child bot transcripts and/or interactions by office, then you will need to navigate to the individual child bots' transcripts and/or interactions and filter by office.

Parent bots can edit questions and add responses in their own transcripts and interactions, but cannot edit or add responses in the parent bot for child bot transcripts and interactions. 

For more information on user permissions, review the User Roles & Permissions article. 

When changing permissions for users connected to multiple chatbots, review the Changing permissions for users associated with multiple chatbots section of the Adjusting User Permission Settings article. 

How do I access multi-bot transcripts and interactions?

Chatbot - Administrative users can access the chatbot filter by navigating to the parent bot. Under the Chatbot section, click on either the Transcripts page or the Interactions page. 

On the right-hand side, select the filter button. 

The chatbot filter contains all the child bots and the parent bot. Multiple bots can be selected in any combination. The default will show either parent transcript or interaction content only.

For Chatbot - Administrative users in the parent bot, transcripts and interactions pages display a column called “Chatbot” which displays the name of the bot (i.e. institution name). This column can be sorted by clicking the column header. This column is included in the exported/downloaded transcripts and interactions CSV.

When a transcript or interaction is opened, an “Add a response” button for an IDK response will be present. 

If you select Add a Response, the Create Question page will appear with the Content Sharing toggle engaged.

To edit a response or create a new question for a single child bot, the user needs access to the child bot directly.

Note: Child bots can never see any other bot’s transcripts or interactions.