Release Notes

August 9, 2023: User Feedback
Chatbot User Feedback User feedback enables chatbot users to provide positive (thumbs up) or negative (thumbs down) feedback about general library qu...
Wed, 16 Aug, 2023 at 7:16 AM
June 30, 2023: Content Generator
Chatbot Content Generator The Content Generator is a cutting-edge tool powered by ChatGPT API and was designed to amplify the depth of your instituti...
Fri, 30 Jun, 2023 at 7:36 AM
June 2, 2023: Integration Enhancement
Integrations Updated authentication prompt for SIS integration Due to feedback and recommendations from our current SIS integration clients, we recog...
Wed, 7 Jun, 2023 at 2:43 PM
May 19, 2023: Chatbot and Texting Enhancements
Chatbot Updated the clarifying questions custom response saving experience Due to user feedback, we have updated the placement and design of the save...
Thu, 8 Jun, 2023 at 8:16 AM
May 5, 2023: Chatbot Enhancements
Chatbot Library filter added to chatbot Analytics and interaction pages The ability to filter chatbot analytics and interactions by library.
Mon, 8 May, 2023 at 6:51 AM
April 21, 2023: Chatbot and Texting Enhancements
Chatbot New Response Type category of "Integrated" on the Chatbot Analytics page The Integrated category represents responses where the cha...
Fri, 21 Apr, 2023 at 11:28 AM
April 7, 2023: Chatbot Features and Enhancements
Chatbot Clarifying questions Clarifying questions are used within a knowledge base question to provide custom responses based on asking the chatbo...
Tue, 20 Jun, 2023 at 10:46 AM
March 24, 2023: Chatbot Analytics & Interactions Enhancements
Chatbot Drilldown Analytics On the Chatbot>Analytics page, selecting a bar on Questions By Day, Questions By Hour, and Response Types graphs wi...
Mon, 27 Mar, 2023 at 7:23 AM
March 10, 2023: Chatbot Enhancements
Chatbot Interactions Read Status On the chatbot Interactions page, there is now the ability to mark interactions as read. Interactions Read...
Mon, 20 Mar, 2023 at 12:27 PM
February, 24, 2023: Chatbot Enhancements
Chatbot Multiselect Library Filter The Office filter has been renamed to Library and allows more than one option to be selected.
Thu, 2 Mar, 2023 at 7:12 AM