Release Notes

February, 24, 2023: Chatbot Enhancements
Chatbot Multiselect Library Filter The Office filter has been renamed to Library and allows more than one option to be selected.
Thu, 2 Mar, 2023 at 7:12 AM
February 17, 2023: Chatbot and Live Chat Enhancements
Chatbot View more office button When an end user is either requesting to initiate, a Live Chat conversation or the Chatbot encounters an “IDK,” o...
Thu, 2 Mar, 2023 at 6:58 AM
January 13, 2023: Chatbot Enhancements
Platform Added Filter for Language on the Interactions page of Chatbot An additional filter option has been added to the interactions page of the ...
Wed, 18 Jan, 2023 at 8:22 AM
November 4, 2022: Texting and Platform Enhancements
Texting Skeleton loading animation in the inboxes The admin portal now displays “skeleton animation” in Inboxes when messages are loading so that the...
Fri, 4 Nov, 2022 at 11:34 AM
October 28,2022: Chatbot and Texting Enhancements
Chatbot Inquiry Form Slate Integration Clients who have both the Slate integration enabled and Inquiry Form enabled will now have the data collected ...
Mon, 31 Oct, 2022 at 6:09 AM
October 21, 2022: Chatbot Enhancements
Chatbot Library and Categories Exposed for Client Use/Editing  The libraries and categories that are assigned to each individual question in the know...
Fri, 28 Oct, 2022 at 7:35 AM
October 14, 2022: Texting Enhancements
Texting Icon added for failed/delivered message to active campaigns page Icons were added to indicate the sent and delivery status of text messages. ...
Fri, 14 Oct, 2022 at 1:25 PM
September 30, 2022: Texting Enhancements
Texting Remove And Replace "Default" IDK Type With "Custom Response" Type in General Settings of Texting Campaign Creation In ...
Fri, 7 Oct, 2022 at 9:08 AM
September 23, 2022: Chatbot Enhancements
Chatbot If Inquiry Form office setting points to Default/No office, then display the Inquiry Form status and settings on the behavior settings preview...
Tue, 4 Oct, 2022 at 1:58 PM
September 6, 2022: Chatbot Enhancements
Chatbot Display Categories on the Custom Questions View screen The “View” screen now displays the category associated with the custom knowledgebase ques...
Thu, 8 Sep, 2022 at 11:15 AM