Release Notes

April 18th, 2022: Chatbot Read/Unread Status; Campaign Transcripts Search
“Sticky” Chatbot Transcripts Read Column (NEW) Chatbot Transcripts “read” column is now consistently visible like the other columns. The column header...
Tue, 19 Apr, 2022 at 2:03 PM
March 24th, 2022: Chatbot Analytics Enhancement, Landing Page, Live Chat Fixes
Universal Chatbot Analytics Enhancements (NEW) Additional enhancements have been made for all Chatbot users in all bots. The Chatbot analytics page no...
Fri, 25 Mar, 2022 at 11:55 AM
March 10th, 2022 Inboxes & Reusable Numbers
Campaigns (NEW) Inboxes  Users now have a consolidated area in the admin to manage incoming messages from Campaigns important to them. Inboxes is a w...
Fri, 11 Mar, 2022 at 12:31 PM
March 1st, 2022 Enhanced Licensed Agents Reporting
Product: Live Chat Enhanced Licensed Agents Reporting This enhancement offers additional granularity in the “Licensed Agents” section of the “Contract L...
Wed, 9 Mar, 2022 at 1:44 PM
December 7, 2021: Yes/No Campaigns Feature
Campaigns This new feature empowers campaigns users to better automate, scale, and/or personalize campaigns without having to involve agents in the firs...
Wed, 8 Dec, 2021 at 7:06 AM
October 6, 2021 Live Chat Availability
Live Chat The Who’s Online page now allows a user or administrator to control the availability of operators on a per office basis. Previously agents c...
Wed, 6 Oct, 2021 at 12:38 PM
September 8, 2021: Platform, Campaigns and Chatbot Updates
Platform Menu Reorganization The Client Admin menu has been re-organized. Items are laid out in “Product -> Function” fashion with system-wide ...
Mon, 13 Sep, 2021 at 2:32 PM
June 10, 2021: Chatbot Updates
New staging options to control and test your content Chatbot users can now create and test chatbot content prior to the content being live. This feat...
Tue, 13 Jul, 2021 at 9:08 AM
July 20, 2021: Live Chat and Campaign Updates
Campaign Information about Contract Quotas Campaign users are now provided with information about contract quotas. This feature is accessible thro...
Wed, 21 Jul, 2021 at 7:40 AM
May 7, 2021: Campaign Updates
Campaign Monitor Campaign progress in real time Campaign users can now see Campaign progress in real time as it moves through the queue. Thi...
Fri, 4 Jun, 2021 at 12:31 PM