Release Notes
Campaigns (NEW) Inboxes Users now have a consolidated area in the admin to manage incoming messages from Campaigns important to them. Inboxes is a w...
Fri, 11 Mar, 2022 at 12:31 PM
Product: Live Chat Enhanced Licensed Agents Reporting This enhancement offers additional granularity in the “Licensed Agents” section of the “Contract L...
Wed, 9 Mar, 2022 at 1:44 PM
Campaigns This new feature empowers campaigns users to better automate, scale, and/or personalize campaigns without having to involve agents in the firs...
Wed, 8 Dec, 2021 at 7:06 AM
Live Chat The Who’s Online page now allows a user or administrator to control the availability of operators on a per office basis. Previously agents c...
Wed, 6 Oct, 2021 at 12:38 PM
Platform Menu Reorganization The Client Admin menu has been re-organized. Items are laid out in “Product -> Function” fashion with system-wide ...
Mon, 13 Sep, 2021 at 2:32 PM
New staging options to control and test your content Chatbot users can now create and test chatbot content prior to the content being live. This feat...
Tue, 13 Jul, 2021 at 9:08 AM
Campaign Information about Contract Quotas Campaign users are now provided with information about contract quotas. This feature is accessible thro...
Wed, 21 Jul, 2021 at 7:40 AM
Campaign Monitor Campaign progress in real time Campaign users can now see Campaign progress in real time as it moves through the queue. Thi...
Fri, 4 Jun, 2021 at 12:31 PM
LiveChat (NEW FEATURE) Canned Responses Canned responses are predetermined responses to commonly asked questions. The new Canned Responses feature...
Fri, 4 Jun, 2021 at 1:36 PM
Live Chat (NEW) Who’s Online page The Who’s Online page has been released, which provides an ability to see, at a glance, who is online for any d...
Fri, 4 Jun, 2021 at 1:32 PM