Release Notes

June 2, 2023: Integration Enhancement
Integrations Updated authentication prompt for SIS integration Due to feedback and recommendations from our current SIS integration clients, we recog...
Wed, 7 Jun, 2023 at 2:43 PM
May 19, 2023: Chatbot and Texting Enhancements
Chatbot Updated the clarifying questions custom response saving experience Due to user feedback, we have updated the placement and design of the save...
Thu, 8 Jun, 2023 at 8:16 AM
May 5, 2023: Chatbot Enhancements
Chatbot Library filter added to chatbot Analytics and interaction pages The ability to filter chatbot analytics and interactions by library.
Mon, 8 May, 2023 at 6:51 AM
April 21, 2023: Chatbot and Texting Enhancements
Chatbot New Response Type category of "Integrated" on the Chatbot Analytics page The Integrated category represents responses where the cha...
Fri, 21 Apr, 2023 at 11:28 AM
April 7, 2023: Chatbot Features and Enhancements
Chatbot Clarifying questions Clarifying questions are used within a knowledge base question to provide custom responses based on asking the chatbo...
Tue, 20 Jun, 2023 at 10:46 AM
March 24, 2023: Chatbot Analytics & Interactions Enhancements
Chatbot Drilldown Analytics On the Chatbot>Analytics page, selecting a bar on Questions By Day, Questions By Hour, and Response Types graphs wi...
Mon, 27 Mar, 2023 at 7:23 AM
March 10, 2023: Chatbot Enhancements
Chatbot Interactions Read Status On the chatbot Interactions page, there is now the ability to mark interactions as read. Interactions Read...
Mon, 20 Mar, 2023 at 12:27 PM
February, 24, 2023: Chatbot Enhancements
Chatbot Multiselect Library Filter The Office filter has been renamed to Library and allows more than one option to be selected.
Thu, 2 Mar, 2023 at 7:12 AM
February 17, 2023: Chatbot and Live Chat Enhancements
Chatbot View more office button When an end user is either requesting to initiate, a Live Chat conversation or the Chatbot encounters an “IDK,” o...
Thu, 2 Mar, 2023 at 6:58 AM
January 13, 2023: Chatbot Enhancements
Platform Added Filter for Language on the Interactions page of Chatbot An additional filter option has been added to the interactions page of the ...
Wed, 18 Jan, 2023 at 8:22 AM