Release Notes

May 17, 2024: Enhancements and Bug Fixes
*Includes all enhancements and bug fixes released from 05/06/2024 - 05/17/2024.  Virtual Assistant (Chatbot) Bug Fixes Fixed an issue wher...
Fri, 17 May, 2024 at 12:10 PM
May 3, 2024: Enhancements
*Includes all enhancements and bug fixes released from 04/22/2024 - 05/03/2024.  Virtual Assistant (Chatbot) Enhancements Introduced a new &q...
Mon, 6 May, 2024 at 8:22 AM
April 19, 2024: Enhancements and Bug Fixes
*Includes all enhancements and bug fixes released from 04/08/2024 - 04/19/2024.  Virtual Assistant (Chatbot) Enhancements Partners can now sp...
Wed, 24 Apr, 2024 at 6:24 AM
April 5, 2024 Enhancements and Bug Fixes
*Includes all enhancements and bug fixes released from 3/25/2024 - 4/5/2024.  Live Assistant (Live Chat) Enhancements The canned responses mo...
Wed, 24 Apr, 2024 at 7:10 AM
March 22, 2024: Chatbot, Live Chat
*Includes all enhancements and bug fixes released from 3/11/2024 - 3/22/2024.  Chatbot New Features Content Draft Streamline the content...
Wed, 24 Apr, 2024 at 7:18 AM
March 8, 2024: Chatbot and Live Chat Enhancements and Bugs
*Includes all enhancements and bug fixes released from 2/26/2024 - 3/8/2024.  Chatbot Enhancements Updated Contact Form wording to encourage...
Wed, 24 Apr, 2024 at 7:19 AM
February 23, 2024: Chatbot, Texting, and Live Chat
Chatbot 2/9/2024 - Spiders 2.0  In addition to content created by your institution, our AI model works hard to use content already on your website...
Mon, 4 Mar, 2024 at 7:29 AM
January 12, 2024: Platform Enhancements
Product Update the "Notifications" page to the "Notification Settings" page The title of the Notifications page has been renam...
Wed, 17 Jan, 2024 at 6:29 AM
December 29, 2023: Live Chat Enhancements
Live Chat Display timestamp for system messages System messages, such as user offline and queue messages, will show a timestamp in the live chat t...
Tue, 2 Jan, 2024 at 9:33 AM
December 15, 2023: Chatbot Enhancements
Chatbot Restrict the General Library Question field from being edited The General Library question field is unable to be edited for the question t...
Mon, 18 Dec, 2023 at 7:57 AM