Chatbot
2/9/2024 - Spiders 2.0
In addition to content created by your institution, our AI model works hard to use content already on your websites to bring it into the chatbot. Spiders scrape your websites to harvest data. That data is then used to generate suggested links in the chatbot explore bar and by the Content Generator feature to generate knowledge base responses.
Bugs
- 2/15/2024 - Resolved an issue that resulted in spider timeouts.
Texting
2/23/2024 - Two-way Texting Scheduled Calendar View
Ocelot’s AI-powered Two-Way Texting communication channel is a game-changer for higher education. Seamlessly schedule and manage messages, enhance collaboration across departments, and ensure timely communication with students. Elevate student engagement, streamline campaigns, and embrace the future of academic communication.
Bugs
- 2/13/2024 Fixed an error that resulted in campaigns failing to save.
Live Chat
Bugs
- 2/20/2024 Resolved a delay that resulted in agent-assigned chats displaying as unassigned.
- 2/20/2024 Resolved an issue that resulted in a "next in queue" message for an assigned chat.
- 2/20/2024 Fixed an issue that resulted in conversations being stuck in the queue.
- 2/20/2024 Fixed an issue that affected the visibility of agent responses.
- 2/22/2024 Fixed a bug that prevented conversations from being closed.