Chatbot
User Feedback
User feedback enables chatbot users to provide positive (thumbs up) or negative (thumbs down) feedback about general library questions, custom questions, clarifying questions, and integrated questions. Chatbot users that provide a thumbs down will also have the ability to leave a comment with their feedback.
User feedback can help improve your institution’s knowledge base and create a better user experience for students.
Additional resources:
- Behavior Settings: User Feedback
- User Feedback Analytics
- Knowledge Base Analytics
- Post-Launch: Monitoring the Bot