Activating Two-Way Messaging in Your Ocelot Admin Platform 
If you are ready to use the Two-Way Messaging platform, check to see if it is available on the navigation pane.
If the Two-Way Messaging section is not available, contact your Client Success Manager or submit a support ticket to request it be enabled.Once the Two-Way Messaging platform has been enabled, Permissions Managers can assign Two-Way Messaging permissions for any existing agent(s). 
For information on user roles and permissions for Two-Way Messaging agents, review the User Roles & Permissions article.Was this article helpful?
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